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How to Handle Situations Where the SMS Cell Carrier is Not Listed
How to Find a Carrier's Email-to-SMS Gateway
How To Add & Verify A Cell Number For SMS/texting
From the Sports Engine Motion webpage...
In the interest to improve intant communication between KING and members, we would like all KING members to add/update their cell telephone numbers in their family account & swimmer membership page (if applicable). Please follow the instructions below from Sports Engine Motion Help Center...
How to Add and Verify Your Mobile Phone for Text Communications
How to Setup Your Mobile Number
Communication via text is critical to your team's ability to stay in contact with you.
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Click My Account > Account Info in the left-hand navigation menu.
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To add a Mobile/SMS number for one of the athletes in the account, click the Members tab and then click the desired name.
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Enter an SMS cell number and select its Carrier.
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Click Save in the upper right to send that number a verification text.
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Check your cell phone for a "Verify your SMS" text from notifications+alias, where the alias is your team's alias, and open it. Note that some cell carriers can take a while to deliver the message.
How to Troubleshoot
If you never receive the message, try these steps.
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Delete the number.
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Set the Carrier to None.
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Click Save.
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Repeat steps 3-5 again.
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Tap the link to see one of three possible messages.
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"Success! We have validated your primary SMS." (or "secondary SMS" if that's what you were verifying) The SMS number is verified and ready to receive texts from the team. You may skip the rest of the steps.
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"Sorry, your primary SMS has already been validated." Sometimes just opening the text will verify the number, resulting in this message. The SMS number is verified and ready to receive texts from the team. You may skip the rest of the steps.
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"Sorry, the code XXXX did not match any codes." Continue to the next step.
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If tapping the link doesn't work, note the four-digit code number in the text message.
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Click the Unverified button above the SMS number on your team's website.
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If your code does not match any codes, click Resend Verification.
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Enter the four-digit code from your text message in the Verification Code field and click Verify.
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You will see Verified in green above the SMS number. You may need to refresh the screen to see this.
